Refund Policy
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Refund & Cancellation Policy

Ensuring your satisfaction with every order.

At Authentic Maharashtrian Flavors, we take immense pride in the quality and freshness of our food. Because our products are perishable and prepared fresh to order, our refund and cancellation policies are structured to ensure both food safety and customer satisfaction.

1. Order Cancellations

Before Dispatch: You can cancel your order and receive a full refund if the cancellation request is made before the food preparation has begun or before it has been dispatched from our kitchen. Please contact us immediately to request a cancellation.

After Dispatch: Due to the perishable nature of our ready-to-eat meals, orders cannot be cancelled or refunded once they have left our premises for delivery.

2. Returns

For hygiene and safety reasons, we do not accept returns on any food items. Please do not hand the food back to the delivery executive unless instructed to do so by our support team.

3. Damaged, Spoiled, or Incorrect Items

If you receive an order that is damaged in transit, spoiled, or incorrect (missing items or wrong dishes), please notify us within 2 hours of delivery. To help us resolve the issue swiftly, please share a clear photograph of the received items along with your Order ID via our Contact Us page. Upon verification, we will offer a replacement of the affected items or initiate a partial/full refund.

4. Refund Processing and Timelines

If your refund is approved, it will be processed directly through our payment gateway.

  • Refunds are always credited back to the original source of payment (Credit Card, Debit Card, UPI, or Net Banking).
  • Please allow 5 to 10 business days for the refunded amount to reflect in your bank account, depending on your bank's processing time.
  • For certain UPI or wallet transactions, refunds may reflect within 2 to 3 business days.

5. Late or Missing Refunds

If you haven’t received a refund within the standard 5-10 business days:

  1. Check your bank account statement again.
  2. Contact your credit card company or bank, as it may take some time before your refund is officially posted by them.
  3. If you have done all of this and you still have not received your refund, please contact us with your Order ID and Payment ID for further assistance.

6. Contact for Refunds

For any queries regarding your order, cancellations, or refunds, please reach out to our support team at our Contact Us page.